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Help Desk Ticket Performance
Help Desk Ticket Performance
Achieved a 0 help desk ticket que - Was only achieved once prior in 18 years of service to the client
Balancing multiple channels of communication, triaging the issues accordingly, and executing based on set standards (Calls, emails, texts, in person, hall stops, word of mouth, notes, alerts, personal discoveries, outages)
24/7 On-Call Support
On a rotation basis from Monday to Monday 24/7 "On-call" duty begins
Starting the day at 7AM oppose to 8AM
Answering emails, alerts, and calls until 10PM if greater than a priority 4
Paged anytime a priority 1 issue is received
Response time less than 45 minutes
Experience Supporting These and Other Companies:
Experience Supporting These and Other Companies:
Experience Supporting These and Other Companies:
Retirement Communities
Municipal IT (Law Enforcement, Town Hall, Public Works)
Law Offices
Dental Practices
Medical Practices
Schools & Educational Environments
Investment & Financial Firms
Manufacturing (Equipment, Product, Assembly)
Construction Firms
Formal meeting technology support
Association Meetings
Association Meetings
60+ Attendees in person and virtual
Multiple microphones
Multiple speakers
Multiple presenters with various applications
Advanced conference meeting technology (OWL)
Broadcast meetings for virtual attendees
Record meetings
Hearing accommodations
Board Meetings
Board Meetings
30+ Attendees in person
Main members of the c-suite
Non-executive directors
Investors
Observers
Committee administrators
Typing speed test of 63 words per minute with 96% accuracy
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