Security

I manage the deployment and day-to-day operations of Blackpoint Cyber's CompassOne platform across a multi-tenant MSP client base. CompassOne serves as our primary Managed Detection and Response (MDR) layer, providing 24/7 SOC-backed endpoint detection, identity threat monitoring, and real-time alerting.

 My responsibilities include:

• Triaging and investigating SOC-escalated alerts across client tenants, coordinating response with end users and client contacts

• Handling MFA and identity-based threat alerts, including investigating suspicious login behavior and potential account compromise events

• Managing agent deployment across client endpoints via NinjaOne RMM integration to maintain consistent coverage

• Translating CompassOne detections into structured incident documentation within ConnectWise Manage for client-facing communication and audit purposes

• Engineering a custom zero-dependency Node.js MCP server for the Blackpoint CompassOne REST API, enabling AI-assisted querying of tenant health, detections, assets, and vulnerabilities through Claude Desktop as part of a broader MSP AI operations stack